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Hi,I've customized a report for client in CUIC v12.0.Report details as below:- Report definition: Query (SQL Query)- Data source: custom database I have encountered an issue that the records are not all shown in CUIC.Example: running the same query d...
Hi All,We're having PCCE 12.0.Am getting error response for POST request to create an agent, error code 415 Unsupported Media Type, although have already set request.MediaType = "application/xml".I've tried the create POST API using SOAPUI and it was...
Hi All,Have customized a report for client but found an issue which CUIC does not show all the data returned from database server. Details are as below:Database: UCCE HistoricalFiltered By: DateTime, Precision Queue The query is running fine in datab...
Hi there, I'm using PCCE CUIC 12.0 to customize a report for client, at which the customized report is getting the fields in 2 stock templates.One of the templates is "Agent Not Ready Historical". I copied the query from stock template and created a ...
Hi, Am not able to sign-in a user in Finesse using REST API. The error shown in XMPP Console is as follow:<errorMessage>CF_GENERIC_UNSPECIFIED</errorMessage><errorType>Invalid Device</errorType> or as in the screenshot attached.The things I have don...
Tried few methods and one of it resolved the issue. Sharing it here in case someone's having the same issue too.Have changed the Report Definition from SQL Query to Anonymous Block and it solves the issue. Did not make changes on the sql query. Anywa...
Yes, understand that we can "Edit View" to get the similar view as in Stock Report. Have tried this but the field names are still not changed to the configured Reason Codes (Reason Codes are configured in CCE Admin portal). I can see the Reason Codes...
Hi dekwan, I'm a newbie in UCCE, please bear with me I followed the DevNet lab "Finesse – Basic Dialog REST APIs with XMPP Events" with phone extension 5001, which I did not register before.May I know how can I continue from here? I believe it's bec...
