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Hello, I am building a custom CUIC 11.6 report for UCCE version 11.6(2) that is reading into our TCD table and is counting all of the times that a distinct Wrap-Up Reason Code is selected by an agent during their after call work. *I know that we are ...
Hello, Is there any way to get rid of the decimal points in the numeric/guage view? For example, we want to show a numeric representation of how many calls are sitting in queue. It makes no sense to have a decimal point because there will never be 5....
Hello, Can anyone tell me how the built-in variable for EstimatedWaitTime is calculated in UCCE 11.6? I have setup my ACD script so that my EstimatedWaitTime Peripheral Variable is returning a value, but I can't find any documentation on how that fie...
As @bill.king1 mentioned, do not query this report during normal business hours or create a copy of the database and run the report against the copied DB. Our Cisco Partner approved us to query a report similar to this only on Sundays when our contac...
@bfriedopfer Did you ever figure out a way to populate the Wrap Up Value List? I have added some new values and they are not showing up in the filter. Thanks!
