Hello, I am building a custom CUIC 11.6 report for UCCE version 11.6(2) that is reading into our TCD table and is counting all of the times that a distinct Wrap-Up Reason Code is selected by an agent during their after call work. *I know that we are ...

Hello, Is there any way to get rid of the decimal points in the numeric/guage view? For example, we want to show a numeric representation of how many calls are sitting in queue. It makes no sense to have a decimal point because there will never be 5....