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I have a issue that in the last few days the Agents calls being recorded by Calabrio seem to record ok, however when we start to listen to the playback we are missing the start of all the recorded calls, approx. the first 30 seconds, after that point...
I am seeing the following error on the system, has anyone had this error before and how did you resolve it
%UC_ICD_CTI-3-SOCKET_READ_EXCEPTION: %[Exception=java.io.EOFException][A description for the nature of the exception=ClientConnMgr: EOFExceptio...
Hi FolksI am new to Finesse, I am looking to see if there is a gadget that will allow a user to pause a call recording and then allow then to resume the call recording.ThanksAndrew
