Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi all,Pesonal call back is not working for a particular agent.Same Capmpaign and skill group agent are getting call back properly.I configured Personal call back in campign Manager is Use 'Call Back DN'How to troubleshoot this issue..Please help me ...
Hi ... I configure NTP on my switch. I can see Exact time on sh clock time but logg it showing different time.Please help me to resolve this.. Switch#sh clock12:47:49.315 IST Fri Jul 19 2013Switch#wrSwitch#sh loggingJul 19 06...
How call server service(ICM,SIP,IVR) are intercommunicating. i was gone through comprehensive call flow, when call hits on CVP with help of SIP service and communicate with ICM using ICM service.HOw ICM and SIP service are communicating.
Recently upgraded ICM 11.6.1, Post which CVP unable to write in Database which is running SQL 2014 but i point to SQL 2008 for testing, it worked.Noticed that 11.6.1 is hitting bug.In order to CVP communicate to SQL 2014. we need to make entry in reg...
Hi... We are facing the same issue. agent status in Talking where as InstrumentNumber=(0). We tried lot but not helped, Extension reset,remove the extension from PGUSER,Disable and enable back the user. Reset the agent in Procmon resetas <Agent ID>. ...
Hi Jan...I try this command. Its working fine... Thanks...service timestamps debug datetime msec localtimeservice timestamps log datetime msec localtimeThanks Bala
