Hi.  We use skills to determine which CSQ our agents are assigned to. We regularly add and remove skills depending upon our particular needs for different times of the week.  For example, during the week, we have dedicated people on our billing line ...

We have a UCCX callback queue that prompts the user to speak their name for the callback.  The sound files created by script are treated as prompts and tend to clog up the system (both the internal informix DB and the file system). There does not app...