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Call back queue voice message

rrauscher1
Level 1
Level 1

We have a UCCX callback queue that prompts the user to speak their name for the callback.  The sound files created by script are treated as prompts and tend to clog up the system (both the internal informix DB and the file system). There does not appear to be a way within the scripting language to delete a file.  Support's suggestion is to send the sound clip via email versus creating a file. The system was originally set up by a contractor, I'm relatively new to UCCX and I feel like I must be missing something obvious.  Any ideas?

thanks

1 Accepted Solution

Accepted Solutions

Ok, then how about this?

Instead of saving the file locally, you move it to a 3rd party web server (IIS), and then pass the URL to the agent to listen before making the call. Then at that point you have complete control of the recordings and how long you want to keep them.

david

View solution in original post

3 Replies 3

My recommendation is to stop asking the callers to record anything. If you have outbound on UCCX there are much better ways of doing this.

david

the problem is that the people we're calling back may have several people at the end of the phone and we need to know who to ask for.

Ok, then how about this?

Instead of saving the file locally, you move it to a 3rd party web server (IIS), and then pass the URL to the agent to listen before making the call. Then at that point you have complete control of the recordings and how long you want to keep them.

david