Hi Ashley,That is probably the bug you are hitting then. You can move to SU2 or SU3 and you wont face any problems.Please rate helpful posts.-thanksMohana

Hi Aaron,You are probably running into the defect CSCts80098.That is why rebooting the server will bring the database back into service. A restart of CVD will also do.Please rate helpful posts.-thanksMohana

Hi,Are you on a pre SU2 release? You are probably running into the defect CSCts80098.This is why a reboot of the server will bring it back into service. A restart of CVD will also do.Please rate helpful posts.-thanksMohana

Hi khanhluu82,What is the full version of UCCX?When was the last time UCCX was rebooted?What is the status of the datastores?-thanksMohana