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Hi,The main office has the CCM cluster. Version 5.1.3The site office has just IP Phones registered to the CCM in the main office via WAN.The WAN has QoS policies in place at both the ends.When the WAN is fully utilized(above 90%), the IP Phones in th...
Hi,Our main office in UK has Cisco CCM version 5.1.The branch office in India has Avaya PBX.Both the systems are trunked via H.323.The Avaya PBX has a media processor card that acts as a H.323 gateway.The RTP traffic from the IP Phones in UK flow via...
Hi,In Cisco Historical Reports - "Agent State Detail Report", we see agents being in Not-Ready state with a reason code of 0.The legend explains 0 as default.We would like to get more explanation on the Not_ready state with reason code 0. We would li...
Hi,We are planning to use Crystal Reports for the custom reports in our IPCC Express deployment.Which version of Crystal reports XI should be bought - Developer/professional or Server version and with how many licenses. Can you please explain the lic...
Hi,We have CCM 5.1. Our CCM is integrated with AD.We use BAT for phone addition.We encourage our users to use the ccmuser page to manage the speeddials.For every new phone request by a user, we have to manually incude the user in the CCM End Users gr...
Hi Chris,You are right.I just verified with a sniffer capture that traffic from CCM is coming from port 2000.I will add the ACL you suggested to our QOS ACL list.Tx again for fixing this annoying issue.Cheers
Hi Java,Tx a lot for your answer.I will addd an ACL matching source port 2000 as well.Also, i will make the ethernet port to which the CCM is connected as a trusted port.Hearty Tx again for nailing this QoS issue.Cheers.
Hi Nicolas,Many Thanks for the helpful reply.I went on a long break from work and missed to reply to your post before my holidays.My apologies.Will now start working on the script to automatically record the calls.Wish you a great year aheadCheers.
Hi Mike Shelley,Hearty Thanks for your brilliant post.Apologies for the late reply.I was away on a long winter vacation.Your solution is absolutely brilliant...FYI, I had raised the same issue with our third party technical support provider and they ...
