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Hi AllI have a Unity Express 8.5 integrated with CUCM 8.5. All CTI ports and CTI route points are registered, but everytime I call the auto attendant it returns a fast busy tone. I have another router with same model/IOS and another unity express m...
Hi AllI have a Unity Express AIM module with version 7.0 currently running with Call Manager Express. We want to upgrade Unity Express to 7.3 so that it will run with Call Manager 8.5. Do I need a new license? Can I convert a Unity Express to run ...
HiI have a centralised call manager with remote voice gateway configured as H323. What is an acceptable round trip delay for WAN link between voice gateway and call manager? Can't seem to find in SRND.Thanks
Hi AllI have Unity Connection and CUCM with a policy setup so that the voicemail PIN and extension mobility PIN expires after a period. My question is1) What happen if a user is on holiday and did not reset the PIN. Does Unity Connection or CUCM p...
Hi JamieIs the music on hold in the queue played immediately when no receptionist answer the call? What put the call into a queue and play music rather than ring continuously (since it is a CTI route point)?Thanks
Hi JamieCurrently we have two queues. At the moment when the queues are busy the call go to voicemail. Customer want the call to sit in the queue and music on hold playing. Is this possible and is there a Cisco link for this type of configuration...
Hi RobI have a similar issues between CUE 8.5 with CUCM 8.5. All I have as permanent license is 16 ports because I am using the system as auto attendant. I have no voicemail license. Would having no voicemail license cause the issue?
Hi AllI just installed the latest patch to fix vulnerability ciscocm.removeVIR.cop.sgnand it kills the ccmadmin web page. I tried and stopped the Cisco Tomcat service but no luck. Reboot did not help as well.Is there a way to fix HTTP status 404- ...
HiOn the old fax machine there are settings that allow you to change whether FAX is connected to PSTN or PBX. If setting is set to use PSTN and you plug it into ATA 187 it will not dial. One FAX I had to change a parameter called "R-Setting" but e...
