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Hello,I have a JTAPI application in a customer call center that monitors CTI events on agent terminals. Additionally, I have a 3rd party gadget running in the Finesse desktop and I need to correlate calls between these two applications.I found that t...
Hi everyone,I have a JTAPI application in a customer call center that opens monitors on various agent extensions and processes the call events.Part of the processing involves calling the JTAPI function "getPeerUUID" on certain call connections, as th...
My team and I have an application where we need to be able to match up calls from UCCX with calls being recorded through SIPREC in another server. We are considering using the Cisco-Guid to do this, and are following the method suggested in this thre...
Given that I have two "Finesse Dialog IDs" here, what would be the easiest way to trace the calls in the system?I would like to take the CallID Int Value from JTAPI above and see what events if any there are through Finesse, that may shed some light ...
Thank you for the response, this is extremely helpful.As it happens, the issue we are seeing is being reported specifically for calls coming to a hunt list. However, we have a hunt list setup in our development lab and I do not see the duplicate conn...
