Actually the problem is not with the ringing tone, but with the dial tone. VG224 plays the outside dial tone when the analo phone is offhook. When the external call access code is dialed ( number zero - all offnet route patterns and translations on CUCM starts with zero ) VG224 keeps playing the dial tone until a second digit is entered. Then it becomes mute. We can dial the rest of the digit and call completes.
Problem is that customer wants the analog phone to have the same behavior of the IP phone. I mean, they want to listen to the inside dial tone when the analog phone is taken offhook , and after they dial the external call access code ( zero - to reach the offnet translations and route patters ) then they want the hear the outside dial tone.
I am not sure if that is a limitation of the FXS ports or if that is supposed to work the same way it does on SCCP IP phones.
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I have a VG224 SCCP running IOS 12.4(24)T7
Voice ports use the CPTONE BR ( config below ) and the problem I am facing is that when any analog phone connected to the FXS ports is taken off hook it generates a continuous dial tone ( instead of the "internal dial tone", the one "cut" every 1 second or so ). When users press the external calls access code ( 0 in Brazil ), dial tone remains the same.
Customer wants the analog phones to work like the IP phones, which means to generate t he "internal dial tone" when taken off hook and after the external calls access code ( 0 in Brazil ) is dialed the dial tone changes to a continuous one in a different frequency, the "outside dial tone"
I found a bug for the DE ( Germany CPTONE ), but none for the BR ( Brazilian CPTONE ) : https://tools.cisco.com/bugsearch/bug/CSCse36397
Voice port config :
voice-port 2/3 cptone BR timeouts initial 60 timeouts interdigit 60 timeouts call-disconnect 0 timeouts ringing infinity timing hookflash-in 110 90 description FXS caller-id enable !
CUCM traces show that it is sending the proper SCCP messages to the VG224 abou the tones ( as we can see below ). However VG224 is not acting accordingly :
08925991.001 |18:05:23.497 |AppInfo |LineCdpc(1365): -dispatchToAllDevices-, sigName=CcMoreInfoReq, device=AN38614C302C416
08925994.001 |18:05:23.497 |AppInfo |StationD: (0159446) StartTone tone=33(InsideDialTone), direction=0.
08926045.001 |18:05:26.938 |AppInfo |StationInit: (0159446) KeypadButton kpButton=0 08926049.001 |18:05:26.939 |AppInfo |StationD: (0159446) StopTone 08926060.001 |18:05:26.939 |AppInfo |StationD: (0159446) StartTone tone=34(OutsideDialTone), direction=0 08926160.001 |18:05:31.195 |AppInfo |StationInit: (0159446) OnHook 08926163.001 |18:05:31.195 |AppInfo |StationD: (0159446) StopTone
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Hi, I am facing a strange issue with the call pickup group feature on a VG224 SCCP. Both extensions are configured on the same pickup group in Call Manager, and the feature is enabled on the server. However, when the first phone dials **3 to pick up the call from the second phone call stops ringing on second phone, but first phone remains mute. When first phone is placed on hook it rings one time and when picked up the call is there. Does anyone know what may be causing this problem? Rgds
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