09-24-2020 01:39 PM
I am subscribed to a managed voip provider in the UK that have onboarded my 3 phones.
I have 3 SPA504G phones that are not specified as separate extensions as they all take the same phone number (ie without extension numbers on the end of each phone's number). The VOIP supplier says that they have done everything they can think of, to find the cause of my problem which is:
What should I change to populate the directories in the phones?
09-24-2020 11:21 PM
The phones do not show the phone numbers uploaded to the my VOIP account with my VOIP supplier.
Do not show them when ?
Please describe the scenario in detail. What you are doing, what results you expect, what (different) result you got.
Just generic answer for now - not surprisingly, phone knows nothing about the numbers you uploaded somewhere. You need to configure phone to fetch them, or they needs to be pushed to phone by provider.
There are multiple ways to do it, we need to know the exact scenario as well as what methods are supported by your provider.
The VOIP supplier says that they have done everything they can think of
It may be true. Even in the case they did nothing just because they had no idea.
Unless they asked you to modify phone's configuration in a particular way, it's safe to assume they did just nothing as most "something" requires some configuration changes on your side.
09-25-2020 06:02 AM - edited 09-25-2020 06:09 AM
"Please describe the scenario in detail. What you are doing, what results you expect, what (different) result you got."
09-25-2020 07:04 AM
OK. Firefox issue has no relationship to phone at all, so please ask in more appropriate place.
Access to phone's WWW UI depends on flavor of phone you have. So called RC phones (look at sticker attached on bottom of phone) are locked to particular provider Only such provider (not your current provider) may grant access to you.
According rest of issues ...
All features you are speaking of are NOT part of standard VoIP/SIP. Some features may be satisfied by other method/standards (1,2), some are requiring a proprietary solution from your provider (3).
Phone can access remote phone directory via LDAP protocol. If such protocol is supported by your provider, ask them for configuration details. If not supported, then the numbers you entered somewhere are unknown to phone.
Distributed DND requires proprietary support from your provider. If supported, ask them for details. If unsupported, you need to reevaluate your wishes or change the provider.
09-25-2020 08:57 AM
I have had access to the phone UI. It is now that I can not get to the admin level, before I did so. The other levels I can access. Do you know if the Voip provider is able to change the admin password via onboarding? Back in 2017 you commented that was possible https://community.cisco.com/t5/voice-systems/spa504g-forget-password/td-p/3258672 and I have been quoting your comment to them. Assuming your 2017 comment still applies, how is the change done?
My voip supplier has confirmed in the past that 1,2 is part of their service and that they do not understand why I am not getting those options. All their other clients do have them including those using the same type of phone. Have you any idea what could be blocking my access as my phones are not RC phones?
BTW the voip supplier provides a managed service that includes the options which I am having trouble using.
09-25-2020 10:04 AM
Reset phone to factory default to get access. I don't know what "onboarding" mean but if you grant someone right to change phone's configuration, then he can change it with no limit.
My voip supplier has confirmed in the past that 1,2 is part of their service and that they do not understand why I am not getting those options.
Well, but we still don't know how they are providing such service. Which protocol/standard they are using for it ? What' the configuration of such service ? No way to judge why it doesn't work until we know how it should work.
09-25-2020 11:23 AM - edited 09-25-2020 11:24 AM
I have a guide that I followed that was sent to me by my voip provider to manually reconfigure a cisco spa500 series ip phone to work on the broadsoft broadcloud pbx network. Does that give a satisfactory answer to your last para above?
Is there a way to hard factory reset the phone? For example are there a set of jumpers that can be connected to on the phone's board internal board that will produce a factory reset. I note that in the manual reconfiguration guide the comment "The device must be returned to the cisco factory default configuration before it can be used on any network other than the Broadsoft broadcloud pbx". This implies that there is a hardware method of reaching the factory default state.
09-25-2020 03:30 PM
reconfigure a cisco spa500 series ip phone to work on the broadsoft broadcloud pbx network
Great. Now we know we are speaking about Broadsoft's flavor of cooperation/configuration. Unfortunately, protocols used here are proprietary extension of Broadsoft with no public documentation available. You should contact Broadsoft's support, but paid support contract may be required.
There's not so much you can do itself. Turn on and catch syslog&debug messages (highest level possible). Catch all network packets send/received by your phone as well. It may help you (or us if you disclose them) to guess the cause.
Is there a way to hard factory reset the phone?
Trigger "Factory Reset" in your's phone menu.
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