sincronizar hora dos telefones com o callmanager express

[marcelo.damasceno]

Pessoal,

Estou tendo problemas com a sincronização da hora, todos os telefones estão com uma hora atrasado ( call manager com a hora certa) e os telefones do modelo cp8961 estão 3 horas adiantado.

Alguém sabe o que pode estar ocasionando isso?           

Configurações:

ntp update-calendar

ntp server 192.168.254.100 "AD" prefer

telephony-service

sdspfarm units 5

sdspfarm tag 1 CME-CONF

conference hardware

video

authentication credential cisco

XXXXXXXXXXXXXXX

max-ephones 50

max-dn 100 no-reg both

ip source-address 192.168.253.254 port 2000

auto assign 1 to 50

no service directed-pickup

timeouts interdigit 5

timeouts busy 12

system message Solucao Investimentos

url services

http://192.168.253.253/voiceview/common/login.do

url authentication

http://192.168.253.254/CCMCIP/authenticate.asp

cnf-file location flash:

cnf-file perphone

user-locale U2 load CME-locale-pt_BR-Portuguese-8.6.2.4.tar

user-locale 1 US load CME-locale-en_US-English-8.6.2.4.tar

user-locale 2 PT

network-locale U2

load 7911 SCCP11.9-1-1SR1S.loads

load 7931 SCCP31.9-1-1SR1S.loads

load 7937 apps37sccp.1-4-3-0

load 7945 SCCP45.9-1-1SR1S.loads

time-zone 17

time-format 24

date-format dd-mm-yy

voicemail 7000

max-conferences 4 gain -6

moh flash:/music-on-hold.au

web admin system name cisco secret 5 $1$C80I$Zra2z04SkbrC4qQljwT4E0

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern .T

create cnf-files version-stamp Jan 01 2002 00:00:00

Desde já agradeço

[Leonardo Santana]

Poderia postar a saida dos seguintes comandos:

sh clock

sh ntp status

sh ntp associations detail

Por acaso este servidor é o AD da sua rede?

Att

Leonardo Santana

[marcelo.damasceno]

Segue o resultado dos comandos.

sh ntp status

Clock is unsynchronized, stratum 16, no reference clock

nominal freq is 250.0000 Hz, actual freq is 249.9996 Hz, precision is 2**24

reference time is 00000000.00000000 (21:00:00.000 BR Thu Dec 31 1899)

clock offset is 0.0000 msec, root delay is 0.00 msec

root dispersion is 157.15 msec, peer dispersion is 0.00 msec

loopfilter state is 'FSET' (Drift set from file), drift is 0.000001664 s/s

system poll interval is 64, never updated.

sh ntp associations detail

192.168.254.100 configured, insane, invalid, stratum 1

ref ID .LOCL., time D3E19C73.E472B020 (03:23:47.892 BR Fri Aug 24 2012)

our mode client, peer mode server, our poll intvl 64, peer poll intvl 64

root delay 0.00 msec, root disp 10462.05, reach 377, sync dist 10483.72

delay 1.05 msec, offset -208893.5581 msec, dispersion 17.95

precision 2**6, version 4

org time D3E2331F.888B4395 (14:06:39.533 BR Fri Aug 24 2012)

rec time D3E233F0.6D7F8EEC (14:10:08.427 BR Fri Aug 24 2012)

xmt time D3E233F0.6D2F8BCC (14:10:08.426 BR Fri Aug 24 2012)

filtdelay = 1.22 1.05 1.12 1.06 1.18 1.09 1.11 1.13

filtoffset = -208893 -208893 -208893 -208893 -208893 -208893 -208893 -208892

filterror = 15.62 16.60 17.59 18.55 19.54 20.50 21.46 22.40

minpoll = 6, maxpoll = 10

Sim o ntp configurado é o AD da rede.

Obrigado

[Leonardo Santana]

Vc tem conectividade com este servidor?

Poderia me passar a versão do seu CME e do IOS do router que esta sendo utilizado!

Att

Leonardo Santana

[marcelo.damasceno]

IPT-CME#ping 192.168.254.100

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 192.168.254.100, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 1/1/1 ms

call manager:

Cisco Unity Express 8.6.1

IOS

c2900-universalk9-mz.SPA.151-4.M.bin

[Leonardo Santana]

CME 8.6.1 tbm?

O servidor consegue pingar o CME?

Qual o locale dos telefones8961?

A linguagem esta em portugues ou ingles?

Qual a versão do firmware dos telefones 8961?

Att

Leonardo Santana

[marcelo.damasceno]

O servidor consegue pingar o callmanager normalmente.

Onde consigo ver o locale dos telefones?

Linguagem está em inglês e firmware é a SIP8961.9-0-3.

Obrigado

[Leonardo Santana]

sh telephony-services vc consegue ver a versão do seu CME

Acredito que possa ser o firmware ou o locale destes telefones

Os telefones com horario corretos estão com o locale em portugues?

Segue um link abaixo de referencia:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/troubleshooting/guide/ts_time.html

Att

Leonardo Santana

[marcelo.damasceno]

Esse é o resultado do comando que tu pediu.

CONFIG (Version=8.6)
=====================
Version 8.6
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_serie                                                                             s_home.html

protocol mode default
ip source-address 192.168.253.254 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceno service directed-pickup
load 7911 SCCP11.9-1-1SR1S
load 7931 SCCP31.9-1-1SR1S
load 7937 apps37sccp.1-4-3-0
load 7945 SCCP45.9-1-1SR1S
max-ephones 50
max-dn 100 no-reg both
max-conferences 4 gain -6
dspfarm units 5
dspfarm transcode sessions 0
dspfarm 1 CME-CONF
dspfarm 2
dspfarm 3
dspfarm 4
dspfarm 5
conference hardware
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
voicemail 7000
cnf-file location: flash:
cnf-file option: PER-PHONE
network-locale[0] U2   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] U2 language Code pt_BR    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] PT
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
moh flash:/music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 17 E. South America Standard/Daylight Time
url services http://192.168.253.253/voiceview/common/login.do
url authentication http://192.168.253.254/CCMCIP/authenticate.asp
transfer-pattern .T
keepalive 30 auxiliary 30
timeout interdigit 5
timeout busy 12
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message Solucao Investimentos
web admin system name cisco  secret 5 $1$C80I$Zra2z04SkbrC4qQljwT4E0
web admin customer name Customer
edit DN through Web:  enabled.
edit TIME through web:  enabled.
background save interval 10 minutes
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult
transfer-digit-collect new-call
auto assign 1 to 50
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

Na realidade com hora correta não tem nenhum, todos estão com 1 hora de atraso, e os 8961 com 3 horas adiantado, vou dar uma olhada no link que tu passou obrigado pela ajuda.

[Leonardo Santana · Accepted solution]

Poderia fazer este teste de configuração:

conf t

ntp update-calendar

ntp server 192.168.254.100

ntp master 

conf t

CME(config-telephony-service)# create cnf-files

Depois poste a saida dos comandos novamente:

sh clock

sh ntp status

sh ntp associations detail

Att

Leonardo Santana

[marcelo.damasceno]

Ok, executei os camandos segue o retorno.

IPT-CME#show clock

.16:02:32.949 BR Fri Aug 24 2012

IPT-CME#show ntp status

Clock is synchronized, stratum 8, reference is 127.127.1.1

nominal freq is 250.0000 Hz, actual freq is 249.9996 Hz, precision is 2**24

reference time is D3E24F9A.701452B9 (16:08:10.437 BR Fri Aug 24 2012)

clock offset is 0.0000 msec, root delay is 0.00 msec

root dispersion is 0.31 msec, peer dispersion is 0.23 msec

loopfilter state is 'CTRL' (Normal Controlled Loop), drift is 0.000001664 s/s

system poll interval is 16, last update was 5 sec ago.

IPT-CME#show ntp associations detail
127.127.1.1 configured, our_master, sane, valid, stratum 7
ref ID .LOCL., time D3E24FC9.7017A82F (16:08:57.437 BR Fri Aug 24 2012)
our mode active, peer mode passive, our poll intvl 16, peer poll intvl 16
root delay 0.00 msec, root disp 0.00, reach 377, sync dist 2.79
delay 0.00 msec, offset 0.0000 msec, dispersion 0.23
precision 2**24, version 4
org time D3E24FC9.7017A82F (16:08:57.437 BR Fri Aug 24 2012)
rec time D3E24FC9.7017DC51 (16:08:57.437 BR Fri Aug 24 2012)
xmt time D3E24FC9.701781AD (16:08:57.437 BR Fri Aug 24 2012)
filtdelay =     0.00    0.00    0.00    0.00    0.00    0.00    0.00    0.00
filtoffset =    0.00    0.00    0.00    0.00    0.00    0.00    0.00    0.00
filterror =     0.00    0.24    0.48    0.70    0.93    1.20    1.47    1.72
minpoll = 4, maxpoll = 4

192.168.254.100 configured, insane, invalid, stratum 1
ref ID .LOCL., time D3E19C73.E472B020 (03:23:47.892 BR Fri Aug 24 2012)
our mode client, peer mode server, our poll intvl 64, peer poll intvl 64
root delay 0.00 msec, root disp 10544.60, reach 377, sync dist 10567.76
delay 0.98 msec, offset -208904.3894 msec, dispersion 20.22
precision 2**6, version 4
org time D3E24EFC.888B4395 (16:05:32.533 BR Fri Aug 24 2012)
rec time D3E24FCD.706384D3 (16:09:01.439 BR Fri Aug 24 2012)
xmt time D3E24FCD.7019B29A (16:09:01.437 BR Fri Aug 24 2012)
filtdelay =     1.12    1.07    1.05    1.08    1.04    1.16    0.98    1.06
filtoffset = -208905 -208905 -208904 -208904 -208904 -208904 -208904 -208904
filterror =    15.62   16.61   17.57   18.55   19.49   20.48   21.47   22.42
minpoll = 6, maxpoll = 10

Valeu

[Leonardo Santana]

Renicia um telefone IP para ver se o horario sera corrigido.

[marcelo.damasceno]

Só não funcionou para os telefones 8961, os outros estão ok.

Obrigado

[Leonardo Santana]

Os telefones 8961 estão em ingles correto e os que estão com o horario correto tbm?

Att

Leonardo Santana

[marcelo.damasceno]

Sim todos telefones estão em inglês