upgrade cucm version 6.1.1.3000-2

[moises.gomez]

hola, quiero actualizar mi cucm de la version 6.1.1.3000-2 a la 7.1.5, pero tengo entendido que no puedo realizar este upgrade en un solo salto, tengo que hacer un cambio menor a la 6.1.3 y de ahi saltar a 7.1.5, el problema es que baje la version 6.1.3 de la pagina de cisco, revise el md5 de la imagen y si es identica, pero al momento de empezar con el upgrade en el cucm me manda un error "An unknown error occurred while accessing the upgrade file.", incluso intente con otras medias para el upgrade y el caso es el mismo, mismo error siempre, alguna sugerencia?

[Pablo Daniel Gonzalez Jimenez]

Hola Moises, a qué versión exacta de CUCM 6.1.3 quieres actualizar?

Y cuántos servidores tienes en el cluster?? El error aparece en el Publisher?? o en otro servidor??

Le cambiaron las direcciones IP's o hostnames a los servidores en algún momento?? Para verificar exactamente que esta pasando necesitaremos los logs de instalación del upgrade. Estos los puedes recolectar desde RTMT y recolectar los "Collect Files > Install and Upgrade Logs".

Saludos,

[moises.gomez]

Hola que tal Pablo, te comento:
la version a la que quiero actualizar es a 6.1.3.1000-16, el problema me lo envia en el publisher, intente hacer el upgrade en los subcriber pero me manda un aviso donde me dice que es necesario hacer el upgrade o la carga, primero en el publisher, el cluster consta de 3 subscriber, 1 publisher y un presence, no se han movido ni hostname ni ip's tampoco, a continuacion los logs, saludos!

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FileType>

ServiceName>

ServiceList>

Node>

QueryResult>

[Pablo Daniel Gonzalez Jimenez]

Moises,

Podrías adjuntar el log de cuando intentaste el upgrade. Supongo que fue el último: install_log_2011-03-17.11.15.53.log. Ya que lo bajes por medio de RTMT adjunta el archivo por favor, o bien también lo puedes bajar vía línea de comando con ayuda de un SFTP. Al parecer solamente me aparece la lista de los archivos en tu mensaje previo.

Gracias

[moises.gomez]

Claro que si pablo, te adjunto los archivos, saludos!

[moises.gomez]

me faltaron algunos, ups.

[Pablo Daniel Gonzalez Jimenez]

Moises,https://supportforums.cisco.com/post!reply.jspa?message=3318874

He revisado los logs de upgrade pero en ninguno de ellos logro ver que intentaste realizar el upgrade a 6.1.3. Sin embargo, el log del 17 de marzo muestra un upgrade a la versión: 7.0.1.11000-2

Podrías adjuntar el siguiente output de CLI del publisher:

show version inactive

Lo único que veo que falla es la migración del lenguaje español de Colombia, pero ya que tengas la nueva versión podrás realizar la instalación del locale de dicha version.

Saludos,

[moises.gomez]

Pablo efectivamente, realice un intento para actualizarlo a 7 pero lo cancele ya que para migrar a la version 7.1.5, me pedia como minimo la version 6.1.3, aqui te adjunto el show version inactive:

admin:show version inactive

Executed command unsuccessfully
No Inactive side available
admin:show version inactive ?
Syntax:
show version inactive pkg
no parameters are required
         
admin:show version inactive phk

Executed command unsuccessfully
No Inactive side available
admin:

[Pablo Daniel Gonzalez Jimenez]

Moises,

Podrías intentar realizar el upgrade a 6.1.3, y ya que falle mandarme esos logs para determinar porque falló. Los logs que me enviaste no encuentro nada en esa versión, de hecho hay uno donde intentaste utilizar sftp y el password era incorrecto:

03/18/2011 12:05:11 file_list.sh|User name "cisco" or password are incorrect|<:ERROR>

Estas utilizando sftp o DVD?? Si deseas realizar upgrade 7.1.5:

Direct upgrade:

7.1(3b)SU2, 7.1(3b)SU1, 7.1(3b), 7.1(3a)SU1a, 7.1(3a)SU1, 7.1(3a), 7.1(3), 7.1(2b)SU1, 7.1(2b), 7.1(2a) SU1, 7.1(2a), 7.1(2), 7.0(2a)SU3, 7.0(2a)SU2, 7.0(2a)SU1, 7.0(2a), 7.0(2), 6.1(5)SU3, 6.1(5)SU2, 6.1(5)SU1, 6.1(5), 6.1(4a)SU2, 6.1(4a), 6.1(4)SU1, 6.1(4), 6.1(3b)SU1, 6.1(3b), 6.1(3a), 6.1(3), 5.1(3g), 5.1(3f), 5.1(3e)1, 5.1(3d), 5.1(3c), 5.1(3b), 5.1(3a), 5.1(3)

Puedes intentar realizar el upgrade a 7.0(2) y luego a 7.1(5)?

Saludos,

[moises.gomez]

si de hecho intente hacer el upgrade de ambos modos, con DVD y por sftp, pero voy a intentar nuevamente hacer le upgrade a 6.1.3 para poder saltar a la 6.1.5, en cuanto tengo los logs te los hago llegar.

saludos!

[moises.gomez]

Pablo, a continuacion de adjunto los logs del intento de instalacion y una imagen del error que me muestra:

03/23/2011 13:01:51 file_list.sh|Starting file_list.sh|<:INFO>
03/23/2011 13:01:51 file_list.sh|Parse argument method=local|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|Parse argument source_dir=/|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|Parse argument dest_file=/var/log/install/downloaded_versions|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|Unmounting the CD/DVD on /mnt/cdrom incase it is mounted|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|Mounting the CD/DVD on /mnt/cdrom|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|Checking /mnt/cdrom/ existence|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|List DVD directory /mnt/cdrom/|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|List directory complete (0)|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|List file (pre-filtered):|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|(CAPTURE) UCSInstall_UCOS_6.1.3.1000-16.sgn.iso|<:DEBUG>
03/23/2011 13:01:51 file_list.sh|/usr/local/bin/base_scripts/filter.sh file=/var/log/install/downloaded_versions|<:DEBUG>
03/23/2011 13:01:52 file_list.sh|List file (post-filtered):|<:DEBUG>
03/23/2011 13:01:52 file_list.sh|(CAPTURE) UCSInstall_UCOS_6.1.3.1000-16.sgn.iso|<:DEBUG>
03/23/2011 13:01:52 file_list.sh|List file (pre-structured):|<:DEBUG>
03/23/2011 13:01:52 file_list.sh|(CAPTURE) UCSInstall_UCOS_6.1.3.1000-16.sgn.iso|<:DEBUG>
03/23/2011 13:01:52 file_list.sh|List file (post-structured):|<:DEBUG>
03/23/2011 13:01:52 file_list.sh|(CAPTURE) |<:DEBUG>
03/23/2011 13:01:52 file_list.sh|(CAPTURE)     |<:DEBUG>

03/23/2011 13:01:52 file_list.sh|(CAPTURE) |<:DEBUG>

03/23/2011 13:01:52 file_list.sh|success|<:INFO>
03/23/2011 13:01:52 file_list.sh|file_list.sh complete (rc=0)|<:INFO>

03/23/2011 13:01:57 upgrade_validate_file.sh|Starting upgrade_validate_file.sh|<:INFO>

03/23/2011 13:01:57 upgrade_validate_file.sh|Parse argument method=local|<:DEBUG>

03/23/2011 13:01:57 upgrade_validate_file.sh|Parse argument source_dir=/|<:DEBUG>

03/23/2011 13:01:57 upgrade_validate_file.sh|Parse argument file_name=UCSInstall_UCOS_6.1.3.1000-16.sgn.iso|<:DEBUG>

03/23/2011 13:01:57 upgrade_validate_file.sh|Unmount DVD|<:INFO>
03/23/2011 13:01:57 upgrade_validate_file.sh|Mount /mnt/cdrom|<:DEBUG>

03/23/2011 13:01:57 upgrade_validate_file.sh|Determining upgrade type for UCSInstall_UCOS_6.1.3.1000-16.sgn.iso|<:INFO>

03/23/2011 13:01:57 upgrade_validate_file.sh|Getting patch size for /mnt/cdrom|<:INFO>

03/23/2011 13:01:58 upgrade_validate_file.sh|There is enough space on device to proceed.|<:INFO>

03/23/2011 13:01:58 upgrade_validate_file.sh|(CAPTURE)   Free space : 20886196224|<:DEBUG>

03/23/2011 13:01:58 upgrade_validate_file.sh|(CAPTURE) Space needed : 8939350016|<:DEBUG>

03/23/2011 13:01:58 upgrade_validate_file.sh|Checking if ISO filename file exists on media|<:INFO>

03/23/2011 13:01:58 upgrade_validate_file.sh|Unmount DVD|<:INFO>

03/23/2011 13:01:58 upgrade_validate_file.sh|Unknown internal error|<:ERROR>

03/23/2011 13:01:58 upgrade_validate_file.sh|(CAPTURE)   Free space : 20886196224|<:DEBUG>

03/23/2011 13:01:58 upgrade_validate_file.sh|(CAPTURE) Space needed : 8939350016|<:DEBUG>

03/23/2011 13:01:58 upgrade_validate_file.sh|upgrade_validate_file.sh complete (rc=1)|<:INFO>

03/17/2011 11:35:03 Killing the upgrade_install process
/etc/init.d/ciscosec start
Starting ciscosec:  [  OK  ]
03/17/2011 11:35:03 Killing background processes
03/17/2011 11:35:09 Stopping Partition B  IDS
03/23/2011 13:01:58 Killing background processes
03/23/2011 13:01:59 Stopping Partition B  IDS
shared memory not initialized for INFORMIXSERVER 'sej_cucm_pub_ccm7_0_1_11000_2'
03/23/2011 13:02:35 Killing background processes
03/23/2011 13:02:35 Stopping Partition B  IDS
shared memory not initialized for INFORMIXSERVER 'sej_cucm_pub_ccm7_0_1_11000_2'

[Pablo Daniel Gonzalez Jimenez · Accepted solution]

Hola Moises,

Al parecer no logra encontrar el archivo iso, puede que no se haya quemado bien o que este corrupto:

03/23/2011 13:01:58 upgrade_validate_file.sh|Checking if ISO filename  file exists on media|<:INFO>

03/23/2011 13:01:58  upgrade_validate_file.sh|Unmount DVD|<:INFO>

03/23/2011  13:01:58 upgrade_validate_file.sh|Unknown internal  error|<:ERROR>

Quemaste el iso al DVD, o creaste un iso??

Podrías intentar bajar nuevamente los archivos de esta versión o de cualquier otra que te permita hacer el upgrade a 7.1(5) y realizar el merge. Te recomiendo que utilices un SFTP o si vas a quemar la imagen en DVD utiliza el siguiente procedimiento:

Procedure

If you do not have a Cisco-provided upgrade disk, create an upgrade disk by  burning the upgrade file that you downloaded onto a DVD as an ISO image.

Note : Just copying the .iso file to the  DVD will not work. Most commercial disk burning applications can create ISO  image disks.

Insert the new DVD into the disc drive on the local server that is to be  upgraded.
Log in to Cisco Unified Communications Operating System Administration.
Navigate to Software Upgrades >  Install/Upgrade.
The Software Installation/Upgrade window  displays.
From the Source list, choose DVD.
Enter a slash (/) in the Directory field.

Espero que esto ayude.

Saludos,

[moises.gomez]

Pablo que tal, te comento que ya logre hacer el upgrade del CM, despues de varios intentos termine haciendolo por sftp, y bajando otra verson de CUCM como me comentaste, por ahora ya cerrare este post, gracias por todo.

saludos!

[Pablo Daniel Gonzalez Jimenez]

Moises,

Excelentes noticias!!! Gracias por la actualización.

Saludos