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Beginner

Cisco Anyconnect & Windows 10 compatability

Hi All,

I am facing the error "Failed to Load Preferences" when clicking the button "Connect" in Cisco AnyConnect Secure Mobility.

Below are the OS details & the version details of Cisco Anyconnect :

Cisco AnyConnect Secure Mobility : 4.2.01035
Windows 10 Home Single language


I tried with version 3.1.09013, still seeing the same error.


I am seeing various discussions about the same error, but they were reported against Windows 7/8. All those solutions does not help.


Kindly advise.
Thanks in advance.

Everyone's tags (2)
3 REPLIES 3
Beginner

Hi,

Hi,

This might help:

https://answers.uillinois.edu/page.php?id=47207

Regards,

Ahmed

Beginner

Thanks for your reply.

Thanks for your reply.

I visited that page some time earlier. "Section B" talks about Windows 7 & 8, but not about Windows 10.

Also, those steps did not help me either.

Beginner

Have you tried uninstalling

Have you tried uninstalling it completely and deleting the folder? Then installing it again...

I faced a different issue with Windows 10 where I was able to connect without any problem but when I disconnect all my network connections (LAN/WiFi) would not work. I had to reboot my laptop every time I disconnect which was a pain. Got it fixed by updating the network card drivers for both and BIOS drivers.

Regards,

Ahmed