Hi Team,
I am facing issues connecting to the Cisco Secure Client VPN, despite using the correct username and password. This typically occurs when I try to log in for the first time in the day, and sometimes in the evening as well. After 15 to 20 minutes, using the same username and password works fine.
Our IT team suggests that the issue may be caused by my username and password being saved somewhere in the browser or on my mobile device, which is trying to authenticate. However, I have cleared all saved passwords from both the browser and mobile, cleared the cache, and reset the password, but the issue persists. The IT team has confirmed that the account gets locked, and they unlock it after seeing it in the logs. Despite these efforts, we haven’t been able to resolve the issue over the past week.
Any input or suggestions would be appreciated.
Thank you!
