[AnyConnect] MSI installation failed on Windows 7

[Patrick Tran]

Hi,

I tried to install AnyConnect on Windows 7.

I used anyconnect msi.

I got this error:

"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action VACon_Install, location: C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\VACon.exe, command: -install "C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\vpnva.inf" VPNVA"

I tried Cisco FAQ solution but it doesn't work : http://www.cisco.com/en/US/products/ps8411/products_qanda_item09186a00809aec31.shtml#errmsgs

I found the cause of the error in C:\Windows\inf\setupapi.dev.log

I got this error: "NdisCoinst: NcipAllocateNetLuidIndex failed with error 0x5aa"

The entire log is attached to this discussion.

How can I fix it?

Thanks for your help,

Patrick

[jasonmicari]

I have tested this link with a few people here in the office and it is working fine.  What error are you getting when you try to connect to it?

[shengxijoy]

I have the same issue, please send me the fix,

shengxijoy@gmail.com

,   Thanks!

[huhangchuan]

Maybe I have the same issue as you described several months ago.

Send me the fix plz

huhangchuan@gmail.com

I hope you can see this message,thank you!

[jasonmicari]

You can download direct from the link I posted.

[SunoojSasidharan1]

Same error for me. My OS is Windows XP with SP3. Please forward the microsoft fix to my email - sunooj@gmail.com

Thanks in advance

[14kishorgh]

Even I too have the same problem on Windows 7 64 bit Please send me the fix on

14kishorgh@gmail.com

[yudongzh1]

I have same problem on win-7 64bit. Can ou send me the fix?

Thank you!

yudongzh@usc.edu

[jaganmohen]

Hi Patrick,

Can you Please send the fix to the below email ID?

jaganmohanreddy.v@gmail.com

Regards

Jegan

[phydroxide]

It is sometimes not sufficient to run the ifcleanup script. Sometimes you have to export the

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\

registry key and look for the culprit subkey. Delete it and all subkeys and it installs

ie.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318}

and then run ifcleanup

[fabian.kirsten]

What do you mean by the culprit subkey? How do I identify and delete it? Is it the one with the name provided by you?

Thanks for your help,because just applying the ifcleanup.x64 didn`t help and I am not sure what to do next!

[phydroxide]

I can't exactly help you there, it took some exploration for me. Although i'd venture a guess that if you see something that says "local area connection" with a value greater than 9, those can be safely deleted. Values less than 4, certainly do NOT delete them.

[Patrick Tran]

I sent you the fix by mail.

Jason gave you a skydrive link where you can download the fix :

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

HTH,

Patrick

[Cesar Pineda]

Hi Patrick i need some help to fix that because the installer package dont works, my email is cesar_chpm3@gmail.com

[rick23971]

Hi Patrick -

I apparently have the same issue while attempting to run the client and I too have MvAfee Host Intrusion.

I downloaded and executed the ifclean routine but no help. I suspect the root cause as U mentioned to be MHIP.

Your help here would be appreciated

Rick

[Patrick Tran]

Hi Rick,

You could have more information on C:\Windows\inf\setupapi.app.log

C:\Windows\inf\setupapi.dev.log

HTH,

Patrick