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Anyconnect not loading

SJP
Level 1
Level 1

‎08-23-2018 07:21 AM - edited ‎02-21-2020 09:26 PM

I have a single user whose VPN anyconnect software does not load at boot and will not open. No other user has this issue.

 

I have tried uninstall/reinstalling 3 times, which works for maybe a day then stops. I have also had task manager open at the time that I attempt to open the app and I see it appear momentarily in task manager and then close.

 

I have confirmed that the service is running. This does appear to be specific to this user's account on the PC. I have logged into the same PC and the application opens. 

 

The PC is a Windows 10 Enterprise Lenovo thinkpad btw. I have attached two event viewer files.

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stsargen
Cisco Employee
Cisco Employee

‎08-23-2018 07:50 AM

Hi Seth,

 

Do you have the crash dump file that is created when the vpnui.exe is crashing?  This location should be referenced in the Event viewer or in the dialog that pops up when the vpnui.exe crashes.  I know another crash has been reported and is currently being fixed by Microsoft.  Please see https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg17421/?rfs=iqvred

 

Thanks,

Steve S.

 

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SJP
Level 1
Level 1
In response to stsargen

‎08-23-2018 07:54 AM

The only file I found was the one I have attached.

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stsargen
Cisco Employee
Cisco Employee
In response to SJP

‎08-23-2018 08:03 AM

You might be able to configure Windows to save the dump file by following this article.  https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

 

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