09-14-2010 10:28 AM - edited 02-21-2020 04:50 PM
I have been using AnyConnect v2.4.1012 successfully for some time now. I was using it at work yesterday with no issues. When I came home and started using it again, it would crash after I select my profile and has done so eversince.
Things to note:
- no new software has been installed or updated
- I have ran memtest and Apple's hardware test, both have reported no issues.
- repair disk has been run in single user mode, found no issues
- repair disk permissions has been run in single user mode and did repair some file permissions
- I have uninstalled/reinstalled the AnyConnect client several times. This last time I tried was the first time I did not get a tun.kext error about it not being installed properly (sorry, don't have the exact error to share).
- before I reinstalled, I removed /opt/cisco
- I have AnyConnect installed on another Mac and am not having this problem
- I do not have, nor ever had another VPN client installed on this machine.
I have attached the crash report. At the bottom of this file is all of my system info.
Any suggestions on how I can overcome this?
Best regards,
Brenden
09-14-2010 11:09 AM
- I have uninstalled/reinstalled the AnyConnect client several times. This last time I tried was the first time I did not get a tun.kext error about it not being installed properly (sorry, don't have the exact error to share).
After trying yet another reinstall, I was able to reproduct the kernel extension error:
System extension cannot be used
The system extension "/System/Library/Extensions/tun.kext" was installed improperly and cannot be used. Please try reinstalling it, or contact the product's vendor for an update.
09-17-2010 06:51 PM
Using mdfind from terminal, I went through and removed or renamed all of the files that appeared to relate to the AnyConnect client on the filesystem and was never able to overcome this issue, until I created another user on my laptop. AnyConnect worked fine.
I still would have preferred to find the root cause, but I ended up just moving my profile from the problem user to the new user.
One thing to note, when I copied ~/Library from the problem user to the new user, the problem persisted despite having removed all files that referenced Cisco/AnyConnect. So there is something else, either a db or binary that I didn't remove.
Hope this is helpful as there aren't any other solutions to this exact problem out in the vast cloud!
Brenden
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