Anyconnect VPN disconnects and connects after 4 minutes

[HUZEFA-786_2]

Hi,

We have deployed the Anyconnect VPN but it disconnects and re-connects automatically after 4 minutes, below are the logs from client.

[5/10/2014 11:23:33 PM] Reconnecting to ...
[5/10/2014 11:23:36 PM] Establishing VPN - Examining system...
[5/10/2014 11:23:36 PM] Establishing VPN - Activating VPN adapter...
[5/10/2014 11:23:36 PM] Establishing VPN - Configuring system...
[5/10/2014 11:23:36 PM] Establishing VPN...
[5/10/2014 11:23:36 PM] Connected to .

We are running Anyconnect version 3.1.04072

[Richard Burts]

You have given us a glimpse of the client side as it reconnects. Are there log messages from the client that show what happens as it loses its connection? Are there any log messages from the head end VPN device and the connection and how it drops?

HTH

Rick

[HUZEFA-786_2]

Dear Richard,

Below is the output from head end before and after the disconnection

show vpn-sessiondb anyconnect

Session Type: AnyConnect

Username     :                Index        : 12702
Assigned IP  :                Public IP    :
Protocol     : Clientless SSL-Tunnel DTLS-Tunnel
License      : AnyConnect Premium
Encryption   : Clientless: (1)AES256  SSL-Tunnel: (1)AES256  DTLS-Tunnel: (1)AES256
Hashing      : Clientless: (1)SHA1  SSL-Tunnel: (1)SHA1  DTLS-Tunnel: (1)SHA1
Bytes Tx     : 4359697                Bytes Rx     : 113918
Group Policy : GroupPolicy2           Tunnel Group : anyconnect
Login Time   : 20:30:25 AST Sun May 11 2014
Duration     : 0h:05m:42s
Inactivity   : 0h:00m:00s
NAC Result   : Unknown
VLAN Mapping : N/A                    VLAN         : none

 show vpn-sessiondb anyconnect

Session Type: AnyConnect

Username     :                  Index        : 12702
Assigned IP  :                  Public IP    :
Protocol     : Clientless SSL-Tunnel DTLS-Tunnel
License      : AnyConnect Premium
Encryption   : Clientless: (1)AES256  SSL-Tunnel: (1)AES256  DTLS-Tunnel: (1)AES256
Hashing      : Clientless: (1)SHA1  SSL-Tunnel: (1)SHA1  DTLS-Tunnel: (1)SHA1
Bytes Tx     : 4370637                Bytes Rx     : 132077
Group Policy : GroupPolicy2           Tunnel Group : anyconnect
Login Time   : 20:30:25 AST Sun May 11 2014
Duration     : 0h:05m:49s
Inactivity   : 0h:00m:00s
NAC Result   : Unknown
VLAN Mapping : N/A                    VLAN         : none

[limlayhin]

Hi,

You may want to take a look on discussion below:

https://supportforums.cisco.com/discussion/12188361/anyconnect-vpn-session-disconnect-and-reconnect