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Cisco Anyconnect and Windows10 Anyversary update compatibility

carlos.robles
Level 1
Level 1

Hi

We're having problems installing Cisco Anyconnect VPN client in new laptops which come with the windows10 anyversary update.

The client starts the installation and then hangs, eventually throwing an error:

'There is a problem wth this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Looking into the laptop's event log / application i get this:
"Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action VACon64_ndis6_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA "

I've tried the solution here:

https://www.tecklyfe.com/cisco-anyconnect-fails-install-upgrade-windows-10-anniversary-update/

but it doesn't make any difference, same problem.

Hardware/Software details:

Cisco anyconnect version > anyconnect-win-4.2.01022-pre-deploy-k9

Laptops > DELL Latitude E7270

AV > ESET

Disk encryption > Checkpoint Endpoint Security E80.64

Anybody having these problems?

is there a solution for this?s

Many thanks

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