Cisco Anyconnect v. 3.1.10010 installer breaks under Windows 10

aaumueller · ‎09-06-2015

Hi everybody,

I'm now struggeling for a couple of days with the installation of anyconnect v. 3.1.10010 under Windows 10.

This Guide https://supportforums.cisco.com/discussion/12571806/anyconnect-re-install-windows-10-hanging has not helped as well. The Installer still breaks after a while.

This is my logfile from C:\Windows\system32\INF\setupapi.dev.log:

>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - VPNVA]
>>> Section start 2015/09/06 17:04:50.708
cmd: "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe" -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA
dvi: {Update Device Driver - ROOT\NET\0000}
dvi: {Build Driver List} 17:04:50.724
dvi: Searching for hardware ID(s):
dvi: vpnva
dvi: ?
sig: {_VERIFY_FILE_SIGNATURE} 17:04:50.724
sig: Key = vpnva-6.inf
sig: FilePath = c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
sig: Catalog = c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.cat
sig: Success: File is signed in catalog.
sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 17:04:50.755
dvi: Created Driver Node:
dvi: HardwareID - vpnva
dvi: InfName - c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
dvi: DevDesc - Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
dvi: Section - Cisco.ndi.NTamd64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 02/26/2014
dvi: Version - 3.1.6019.0
dvi: {Build Driver List - exit(0x00000000)} 17:04:50.755
dvi: {DIF_SELECTBESTCOMPATDRV} 17:04:50.755
dvi: Default installer: Enter 17:04:50.755
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: Selected:
dvi: Description - [Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64]
dvi: InfFile - [c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf]
dvi: Section - [Cisco.ndi.NTamd64]
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 17:04:50.771
ndv: Forcing driver install:
ndv: Inf Name - vpnva-6.inf
ndv: Driver Date - 02/26/2014
ndv: Driver Version - 3.1.6019.0
sto: {Setup Import Driver Package: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 17:04:50.771
inf: Provider: Cisco Systems
inf: Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Driver Version: 02/26/2014,3.1.6019.0
inf: Catalog File: vpnva-6.cat
pol: {Driver package policy check} 17:04:50.786
pol: {Driver package policy check - exit(0x00000000)} 17:04:50.786
sto: {Stage Driver Package: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 17:04:50.786
inf: {Query Configurability: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 17:04:50.786
inf: Driver package 'vpnva-6.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 17:04:50.786
flq: Copying 'c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva64-6.sys' to 'C:\WINDOWS\System32\DriverStore\Temp\{688a00df-74f1-7c46-bd73-b9499a907558}\vpnva64-6.sys'.
flq: Copying 'c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{688a00df-74f1-7c46-bd73-b9499a907558}\vpnva-6.cat'.
flq: Copying 'c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{688a00df-74f1-7c46-bd73-b9499a907558}\vpnva-6.inf'.
sto: {DRIVERSTORE IMPORT VALIDATE} 17:04:50.817
sig: {_VERIFY_FILE_SIGNATURE} 17:04:50.833
sig: Key = vpnva-6.inf
sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{688a00df-74f1-7c46-bd73-b9499a907558}\vpnva-6.inf
sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{688a00df-74f1-7c46-bd73-b9499a907558}\vpnva-6.cat
sig: Success: File is signed in catalog.
sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 17:04:50.849
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 17:04:50.849
sig: Signer Score = 0x0D000005
sig: Signer Name = Microsoft Windows Hardware Compatibility Publisher
sto: {DRIVERSTORE IMPORT BEGIN} 17:04:50.849
sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 17:04:50.849
cpy: {Copy Directory: C:\WINDOWS\System32\DriverStore\Temp\{688a00df-74f1-7c46-bd73-b9499a907558}} 17:04:50.849
cpy: Target Path = C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804
cpy: {Copy Directory: exit(0x00000000)} 17:04:50.849
idb: {Register Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf} 17:04:50.849
idb: Created driver package object 'vpnva-6.inf_amd64_f4ee011be27e2804' in DRIVERS database node.
idb: Created driver INF file object 'oem8.inf' in DRIVERS database node.
idb: Registered driver package 'vpnva-6.inf_amd64_f4ee011be27e2804' with 'oem8.inf'.
idb: {Register Driver Package: exit(0x00000000)} 17:04:50.849
idb: {Publish Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf} 17:04:50.864
idb: Activating driver package 'vpnva-6.inf_amd64_f4ee011be27e2804'.
cpy: Published 'vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf' to 'oem8.inf'.
idb: Indexed 2 device IDs for 'vpnva-6.inf_amd64_f4ee011be27e2804'.
sto: Flushed driver database node 'DRIVERS'. Time = 16 ms
sto: Flushed driver database node 'SYSTEM'. Time = 15 ms
idb: {Publish Driver Package: exit(0x00000000)} 17:04:50.896
sto: {DRIVERSTORE IMPORT END} 17:04:50.896
sig: Installed catalog 'vpnva-6.cat' as 'oem8.cat'.
sto: {DRIVERSTORE IMPORT END: exit(0x00000000)} 17:04:50.911
sto: {Stage Driver Package: exit(0x00000000)} 17:04:50.911
sto: {Setup Import Driver Package - exit (0x00000000)} 17:04:50.927
dvi: Searching for hardware ID(s):
dvi: vpnva
dvi: ?
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: {Plug and Play Service: Device Install for ROOT\NET\0000}
ndv: Driver INF Path: C:\WINDOWS\INF\oem8.inf
ndv: Driver Node Name: vpnva-6.inf:573bd3b1d858e0ac:Cisco.ndi.NTamd64:3.1.6019.0:vpnva
ndv: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf
dvi: Searching for hardware ID(s):
dvi: vpnva
dvi: ?
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
ndv: {Core Device Install} 17:04:50.974
ndv: {Installing device - ROOT\NET\0000} 17:04:50.974
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf}
sto: Source Filter = vpnva
inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Class Options = Configurable
inf: {Configure Driver: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64}
inf: Section Name = Cisco.ndi.NTamd64
inf: {Add Service: vpnva}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\drivers\vpnva64-6.sys
inf: Display Name = Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
inf: Group = NDIS
inf: Updated service 'vpnva'.
inf: {Add Service: exit(0x00000000)}
inf: Hardware Id = vpnva
inf: {Configure Driver Configuration: Cisco.ndi.NTamd64}
inf: Service Name = vpnva
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva64-6.sys' to 'C:\WINDOWS\System32\drivers\vpnva64-6.sys'.
cpy: Existing file 'C:\WINDOWS\System32\drivers\vpnva64-6.sys' remains unchanged.
sto: {Configure Driver Package: exit(0x00000000)}
dvi: Install Device: Configuring device (oem8.inf:vpnva,Cisco.ndi.NTamd64). 17:04:51.021
dvi: Install Device: Configuring device completed. 17:04:51.021
dvi: Install Device: Starting device. 17:04:51.021
dvi: Install Device: Starting device completed. 17:04:51.052
ndv: {Installing device - exit(0x00000000)} 17:04:51.052
ndv: {Core Device Install - exit(0x00000000)} 17:04:51.052
ndv: Waiting for device post-install to complete. 17:04:51.052
!!! ndv: Timed out waiting for device post-install to complete. 17:08:51.060
ump: {Plug and Play Service: Device Install exit(000005b4)}
!!! ndv: Device install failed for device.
ndv: {Update Device Driver - exit(000005b4)}
!!! ndv: Failed to install device instance ROOT\NET\0000 (Error 0x000005b4)
<<< Section end 2015/09/06 17:08:51.107
<<< [Exit status: FAILURE(0x000005b4)]

Can anybody help me solving the problem of the install?

Thanks in advance

Alex

aaumueller · ‎09-06-2015

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