Cisco AnyConnect VPN Client 2.5.0217 - Application Error

[byrne.dave]

I've installed Cisco AnyConnect VPN Client 2.5.0217 - Application Error on a laptop using Windows XP Professional with Service Pack 3.  When I shut the laptop I get the following error message :

vpnagent.exe - Aaplication Error

The instruction at "0x7c911689" referenced memory at "0x00000000".  The memory could not be "read"

Yours assistance in helping resolve this fault would be much appreciated.

Dave

[John Peek]

Have you had the hardware checked on the laptop? For instance, did you run a memcheck and a hard disk check? If that isn't it, it may be an OS or Driver issue. I know I have had to upgrade some of my users to version 3 of the any connect because 2.5 was incompatible with current drivers.

[Todd Pula]

I recommend testing the latest 2.5.2019 or 3.0.1047 clients on a single problem PC to see if the issue is reproducible.  If the problem persists in the new client version, please open a service request with TAC so that we can troubleshoot this further.

Todd