Cisco RV042 to RV042 via VPN connected but can't ping

[dominic lazure]

Hi

two Cisco RV042 connected together via VPN. was working well since they changed the internet provider.

the IP address they are giving me for the WAN is 192.168.100.2 ( they use microwave setup because they are far away from the city )

but the Static public IP is 70.35.XXX.XXX

at first the VPN wasnt connecting because the security was by IP so the 192.168.100.2 in the config file didnt match the 70.35.XXX.XXX

which was the reality.

i changed to IP+domain name and it connected. but i can't ping the other side and my IP phone is not working anymore.

what should i do here? is the private ip address in the WAN an issue?

thanks

[Red Road Telecom]

Assuming that port forwarding is in place on the far end and your VPN is connecting to the correct router, two things to check:

In the remote group setup, the remote security group type, IP address and subnet mask must match the corresponding entries in the local security group setup on the other router.

You need to have Nat Traversal selected on both ends.