Failed to load preferences error on upgrade of Anyconnect to 3.0.3054 on my MAC OSX LION 10.7.1

[jog.chandan]

Hi Folks,

Since the upgrade of Anyconnect to 3.0.3054 on my MAC OSX LION 10.7.1, i have been getting

failed to load preferences error. During the upgrade the vpn connection get established, but once

i disconnect and try to connect again its starts bombing on "failed to load preferences". For now

i keep uninstalling anyconnect and reinstall an older version which while autoupgrading to 3.0.3054

is able to connect for the first time. Its getting very painful. Any help from the support team will be

appreciated!

[mchockalingam]

I had the same issue and it is due to corrupted preferences.xml file under /opt/cisco/vpn/profile directory. Easy way to fix is uninstall the client and remove the profile directory under /opt/cisco/vpn. Removing the profile directory requires a root access on MAC OS X.

[masalazs]

Hi i have the solution from my side i delete the xml file on /opt/cisco/secureclient/vpn and it works