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Help: VPN Reconnection Problem

deosola0034
Level 1
Level 1

Hi all,

I have a two PCs at home which I use to access my work's network.  One is a Win 7 machine and the other is a XP.  I use both to connect to my work via VPN. 

The XP machine at home connects up fine.  But recently (about 5 months ago) my Win 7 machine won't connect.  It would connect for about 15 sec and then disconnect and doesn't automatically reconnect.  It shows the following Anyconnect error:

"The vpn connection to the secure gateway was disrupted and could not be automatically re-established. A new connection is necessary, which requires re-authentication"

My co-worker also has the same issue on your Win 7 laptop.  However, when it does work at her sister's house.  I contacted my ISP but they were no help.  My company's IT department isn't aware of any issue either.

Anyone have any suggestions?

Terry

1 Reply 1

deosola0034
Level 1
Level 1

One more thing to note. . .on my login window, there is a message:  "Reconnect capability is disabled".