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How to troubleshoot AnyConnect logon issue?

gaojun
Level 1
Level 1

Hi All,

After credential was verified and I accepted the banner message, I got the below error message. Could someone tell me how to troubleshoot Cisoc AnyConnect logon issue? Where is the log file stored?

Thanks!

1 Reply 1

Marvin Rhoads
Hall of Fame
Hall of Fame

If your administrator has specified it, Anyconnect has a Diagnostics and Reporting tool (DART) module inlcuded in its installation. You would see it as a "Diagnostics..." button after clicking the gear icon in the AnyConnect user interface. (see below)

Also, the VPN logs are kept in a Windows application event log. Look in your Windows Event Viewer > Applications and Services Log > Cisco > Cisco Anyconnect Secure Mobility Client.