Reason 413: User Authentication Failed

[maplepaint]

Hi, I have not used my VPN connection for quite some time but when I did recently try and log on again I get the box to enter in my user name and password, I proceed to enter it, then the box pops up again, I enter it again, and then it pops up a third time, and I enter it a third time.  Finally I get a Reason 413: User Authentication Failed message box and I never can connect.  Does this sound like a problem with my actual user name and/or password, or could it be something else? I am using Windows8. Thanks

[Matt Lang]

What kind of device are you using to terminate the VPN connection (ASA, router, etc)?  How is that device configured to authenticate the users (local database on the box, LDAP, RADIUS, etc). 

Just trying to get more information so I know which direction to go next.

Matt

[Jatin Katyal]

The actual reson of failure can be seen on the external authentication server. If you have a radius server, please go and check what error message are you getting there.

Could be dial-in issue, max-number of session, wrong password, acount locked-out etc

Also let us know what radius are you using?

Jatin Katyal
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