07-28-2010 07:28 AM - edited 02-21-2020 04:45 PM
My IT department is requiring an upgrade of the Cisco AnyConnect Client. I am not sure what version I had before, but I believe it was a 3.x version. That version was working fine. However, whenever I try to install the Cisco AnyConnect version 2.4.1012, it fails with the error:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon_Install, location: C:\Program Files\Cisco\Cisco AnyConnect VPN Client\VACon.exe, command: -install "C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnva.inf" VPNVA
I am running Windows Vista for Business (32 bit).
I have been working on this problem for a few days with no solution. Some of the things that I have tried:
- Ensuring that my account has administrator access.
- Turning off all virus protection and firewalls.
- Manually removing all traces of all Cisco VPN Clients from the system (not sure if i was able to remove ALL traces)
- Shutting down all unnecessary services during install.
No matter what I do, I get the above error. Any help would be appreciated.
I have attached the MSI install log below. You can see the error occur at line 2151.
Thank You.
07-28-2010 07:50 AM
Can you try installing the msi as follows:
MSIExec /i anyconnect-win-x.x.xxxx-pre-deploy-k9.msi NOINSTALLACTIVEX=1
07-28-2010 07:51 AM
x.x.xxxx stands for the version of course
07-28-2010 08:04 AM
rahgovan,
Thank you for your help. I tried that and received the same error. Any other suggestions?
Thank You.
07-29-2010 07:20 AM
Check if you have this key in the registry. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce. If not, add it and then try the install again
07-29-2010 08:31 AM
Thomas,
Thank you for your response. However, I have seen that suggestion on the web and already checked. The registry key was already there.
Thank you,
Kevin
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