09-24-2013 03:50 AM
Dear Support,
from about 1 month our collegue is not able to connect with Cisco AnyConnect to our ASA 5505 in VPN connection.
The error that we can see in Firewall Log is the following:
6|Aug 06 2013|09:20:50|722023|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> TCP SVC connection terminated with compression
4|Aug 06 2013|09:20:50|113019|||||Group = DefaultWEBVPNGroup, Username = n.surname, IP = 192.168.75.9, Session disconnected. Session Type: SSL, Duration: 0h:00m:13s, Bytes xmt: 10074, Bytes rcv: 4156, Reason: User Requested
6|Aug 06 2013|09:20:50|716002|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> WebVPN session terminated: User Requested.
5|Aug 06 2013|09:20:50|722037|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> SVC closing connection: User Requested.
5|Aug 06 2013|09:20:50|722010|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> SVC Message: 16/ERROR: Unable to start VA, setup shared queue, or VA gave up on shared queue..
6|Aug 06 2013|09:20:50|734001|||||DAP: User n.surname, Addr 192.168.75.9, Connection AnyConnect: The following DAP records were selected for this connection: DfltAccessPolicy
4|Aug 06 2013|09:20:50|722051|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> Address <192.168.75.180> assigned to session
6|Aug 06 2013|09:20:50|722022|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> TCP SVC connection established with compression
5|Aug 06 2013|09:20:50|722033|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> First TCP SVC connection established for SVC session.
4|Aug 06 2013|09:20:50|722041|||||TunnelGroup <DefaultWEBVPNGroup> GroupPolicy <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> No IPv6 address available for SVC connection
6|Aug 06 2013|09:20:37|716038|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> Authentication: successful, Session Type: WebVPN.
6|Aug 06 2013|09:20:37|716001|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> WebVPN session started.
6|Aug 06 2013|09:20:37|734001|||||DAP: User n.surname, Addr 192.168.75.9, Connection AnyConnect: The following DAP records were selected for this connection: DfltAccessPolicy
6|Aug 06 2013|09:20:37|113008|||||AAA transaction status ACCEPT : user = n.surname
6|Aug 06 2013|09:20:37|113009|||||AAA retrieved default group policy (DfltGrpPolicy) for user = n.surname
6|Aug 06 2013|09:20:37|113011|||||AAA retrieved user specific group policy (DfltGrpPolicy) for user = n.surname
6|Aug 06 2013|09:20:37|113003|||||AAA group policy for user n.surname is being set to DfltGrpPolicy
6|Aug 06 2013|09:20:37|113012|||||AAA user authentication Successful : local database : user = n.surname
So we can see that the IP was assigned to VPN Session
4|Aug 06 2013|09:20:50|722051|||||Group <DfltGrpPolicy> User <n.surname> IP <192.168.75.9> Address <192.168.75.180> assigned to session
but the connection fails due to the error
SVC Message: 16/ERROR: Unable to start VA, setup shared queue, or VA gave up on shared queue..
We've already tried to reinstall the client (also with a Local User as suggested in some discussions
2084164)
12-09-2014 03:48 AM
I have actually the same problem, I cannot login with my anyconnect client (regardless the version).
I get the following messages:
Dec 09 2014 12:39:48: %ASA-6-734001: DAP: User Win7, Addr x.x.x.x, Connection AnyConnect: The following DAP records were selected for this connection: DfltAccessPolicy
Dec 09 2014 12:39:48: %ASA-5-722010: Group <GroupPolicy1> User <Win7> IP <x.x.x.x> SVC Message: 16/ERROR: Unable to start VA, setup shared queue, or VA gave up on shared queue..
Dec 09 2014 12:39:48: %ASA-5-722037: Group <GroupPolicy1> User <Win7> IP <x.x.x.x> SVC closing connection: User Requested.
Dec 09 2014 12:39:48: %ASA-6-716002: Group <GroupPolicy1> User <Win7> IP <x.x.x.x> WebVPN session terminated: User Requested.
Dec 09 2014 12:39:48: %ASA-6-722023: Group <GroupPolicy1> User <Win7> IP <x.x.x.x> TCP SVC connection terminated without compress
I've deinstalled/repaired database/delted all folders and did a new installation but nothing helped so far. On a second win7 pc it's still working.
The log from the client locks like this:
12:46:10 Establishing VPN session...
12:46:10 The AnyConnect Downloader is performing update checks...
12:46:10 Checking for profile updates...
12:46:10 Checking for product updates...
12:46:10 Checking for customization updates...
12:46:10 Performing any required updates...
12:46:10 The AnyConnect Downloader updates have been completed.
12:46:16 Establishing VPN session...
12:46:16 Establishing VPN - Initiating connection...
12:46:17 Establishing VPN - Examining system...
12:46:17 Establishing VPN - Activating VPN adapter...
12:46:17 Disconnect in progress, please wait...
12:46:24 The VPN client driver encountered an error. Please restart your computer or device, then try again.
12:46:24 AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.
12:46:25 Ready to connect.
How can I get the client up and running without setup a new windows?
08-31-2020 11:30 AM
Wow - I am getting this same message in my logs for one client only ? in 2020...did someone have a recent solution for this : SVC Message: 16/ERROR: Unable to start VA, setup shared queue, or VA gave up on shared queue..
I saw some old posts but they are mainly for Win7 or WinXP and much older Anyconnect version(2.4)
My client has Windows 10 and Anyconect 4.5.
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