Hi,
I hope someone may be able to help with a really annoying problem. I recently installed AnyConnect VPN on a MacBook Air (13-inch, Mid 2011). This machine has 4 user accounts on it, and VPN is visible in the Applications menu for each of them.
On one account (of course the one where I actually need to have VPN functional), the software appears to install but is not functional when started. The program opens but the connection window does not, all the menu commands are surrounded by percent signs (see attached Problem screen cap 1) and most are inactive.
On all other accounts, VPN is fully functional (see attached No Problem screen cap 2), the connection window opens as expected and I am able to connect to the remote resources that require VPN at my institution. This is true whether AnyConnect VPN was installed from within the problem account or another account.
Given that only a single account has this problem, I think it is an account-specific setting (security or other) but have not been able to identify any differences in the security settings.
Has anyone seen this problem with AnyConnect specifically and know what the issue is? Or know what the % signs in the menu might indicate about the source of the problem?
Thanks in advance for any help or advice
