VPN client error message

[ggladney]

I have a user who is trying to install Cisco VPN 4.6 software and he is seeing this error below. Does anyone know what the problem might be. I cannot seem to duplicate the error.

Thanks

1 17:13:30.617 08/03/05 Sev=Warning/2 CVPND/0xE3400014

The VPN Client could not find the adapters GUID - Virtual Adapter's

tcpip GUID failed: 2.

2 17:13:30.617 08/03/05 Sev=Warning/3 CVPND/0xE340000D

The Client was unable to enable the Virtual Adapter because it could not

set the IP configuration into the registry.

3 17:13:30.617 08/03/05 Sev=Warning/2 CM/0xE310000A

The virtual adapter failed to enable

4 17:13:30.710 08/03/05 Sev=Warning/2 CVPND/0xE3400014

The VPN Client could not find the adapters GUID - Virtual Adapter's

tcpip GUID failed: 2.

[mikevm]

I would be curious to find-out what this problem might be. I am getting the same type of errors:

42 09:15:15.542 08/10/05 Sev=Warning/3 CVPND/0xA340000D

The virtual adapter was not recognized by the operating system.

43 09:15:15.558 08/10/05 Sev=Warning/2 CM/0xE310000A

The virtual adapter failed to enable

44 09:15:36.667 08/10/05 Sev=Warning/2 CM/0xA3100029

Failed to disable the virtual adapter.

45 09:15:36.683 08/10/05 Sev=Warning/2 IKE/0xE3000099

Failed to active IPSec SA: Unable to enable Virtual Adapter (NavigatorQM:936)

46 09:15:36.683 08/10/05 Sev=Warning/2 IKE/0xE30000A5

Unexpected SW error occurred while processing Quick Mode negotiator:(Navigator:2202)

[pdquan001]

Did you have any luck resolving this problem?

Thanks,

pq

[jackko]

verify whether the user has administrative right.

also verify whether the pc has any vpn related software installed.

[pdquan001]

The user does have administrative rights, and I don't think it has any vpn related software installed because we've just loaded the plain OS (Windows XP w/ SP2)

Thanks,

pq

[pdquan001]

By the way, it does have a NIC and a wireless LAN card installed.

Thanks,

pq

[ggladney]

I resinstalled the OS and VPN client that resolved the problem. I think the problem had to with registery, Don't know what caused the problem.

Thanks,

Gary

[mikevm]

Yep,

Re-installing the o/s clean eventually did this for me too. Wasn't XP SP2 or any client firewall issue or anythign like that.

In Device Manager, if I viewed the hidden devices, it showed network adapters that were no longer installed in the system. Windows woudl not let me delete them. I think what was happening, is that the vpn client was trying to bind to a network adapter that was no longer present in the system.

thanks,

Mike