VPN client

[Jay Cambell]

I'm tryint to upgrade all my vpn clients. I'm getting an error message when I try to uninstall the vpn client (5.03) The error message: "There is a problem with this Windows Installer package. A script required for this install to complete could be run".   I get the error message logged in as local and domain admin.  The client won't remove off the computer.

[Federico Coto Fajardo]

Hi,

Have you tried the manual uninstall procedure for the VPN client?

Search on cisco.com for ''how to manual uninstall cisco vpn client''

Federico.

[Namit Agarwal]

Hi Jay,

What version are you trying to upgrade to ?

Thanks,

Namit

[Jay Cambell]

I'm trying to upgrade to version 5.0.6.  I have tried the manual uninstall

and was unsuccessful. I have tried safe mode and I'm logging in a local administrator as well.

[Namit Agarwal]

Hi Jay,

Have you tried the following ?

1) disable any anti virus or firewall on the machine ?

2) disable UAC

Thanks,

Namit

[Namit Agarwal]

Hi Jay,

What is the OS that you are running ? And is this OS a clean installation or is it an upgrade from some other old Windows OS ?

Thanks,

Namit