When i connect to Cisco AnyConnect i lose my internet connection

[abraajose25]

When i try to use the app Cisco AnyConnect, i lose my internet connection, for the provider it seems nothing is wrong, as if i have normal connection, but i cannot access internet. It happens always when i connect to the VPN. I tried those but did not work:

- Disabling IPv6

- Enabling the checkmark Allow local (LAN) access when using VPN

- Changing the DNS

But still when i connect to the VPN the internet connection is lost. Some times it loses immediatly, some times after a while is passed, or even an hour, but it still occurs. I searched the internet, but nothing seems to solve the problem.

[abraajose25]

Forgot to say that i'm using Ubuntu 22.04 LTS.

[Milos_Jovanovic]

Hi @abraajose25,

How is your VPN configured - full or split tunnel? If you don't have access to ASA/FTD, you can see this under AC client, under Route Details section.

Kind regards,

Milos

[abraajose25]

If looked correctly, it's split, but i think i don't have permission to change anything related to the VPN. Only through requests via internal system.

[MHM Cisco World]

I think this is timeout issue, can you ask IT send you the config of Anyconnect group

[sadks]

Hi abraajose25,

Can you check if you are able to "ping 8.8.8.8" and "ping google.com"? We can rule out any DNS-related issues with this.

If you are using split tunnel then I am guessing that the internet traffic is not supposed to go through the VPN tunnel. Can you confirm on that?