Sean Merrow is an escalation engineer working in the Cisco Technical Assistance Center in Boxborough, Massachusetts. He has been with the Application Networking Services team for three and a half years. His areas of expertise include product configuration and support for the load balancing products, including the Cisco Application Control Engine (ACE) module, ACE 4710 appliance, Global Site Selector, Content Services Switch, and Content Switching Module. He holds a bachelor's degree in information technology from the University of Massachusetts and CCIE certification (#25197) in Routing and Switching.