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IronPort Authcache clearing itself

Khaim_Helms1
Level 1
Level 1

Hello,

I have started to get an issue with my IronPort WSAs where they are automatically clearing their authcache on their own very frequently. So frequent that I have users that are on sitest for a short time but then get kicked out saying that they are no longer authenticated. The block page gives them the opportunity to re-authenticate to LDAP at which point they continue to work until they are kicked out again. What could cause this and how can I fix it?

2 Replies 2

Handy Putra
Cisco Employee
Cisco Employee

Hi,

What authentication surrogate that you are using?

Also double check what is the surrogate timeout that you have set, you can check this from GUI -> Network -> authentication -> Credential Cache Options -> check the Surrogate Timeout.

Transparent authentication to Novell LDAP. The timeout is 14400 seconds

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