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once Upgrade Cisco ESA from version 15.5.1 to 16.0, status error

iin-mujahid
Level 1
Level 1

Dear Master

when I upgraded Cisco Esa from 15.5.1 to 16.0
I have the error below, so the upgrade process cannot continue, this is not an emergency situation but in the future I may need to upgrade to that version

If anyone has experienced this, please share your experience

Thank You

"

The following errors occurred during upgrade:

Upgrade error: Upgrade stopped. The Message Tracking service requires more time to write the pending tracking information. Please retry the upgrade after 30 minutes.

Upgrade error: Note that if this problem persists, you need to contact Cisco TAC for assistance.

Upgrade exited without success.

Please attempt the upgrade again after clearing the error. "

iinmujahid_1-1733457353871.png

 

1 Reply 1

Open a TAC case. They will need tunnel access to fix it.