Been playing with Ironport for few month now, and still trying to understand the in and out. By looking at Web Tracking Results, how can I be so sure that the user X is successfully login to a website XYZ.com and able to jump from pages to pages with no problem. Clicking on the Display Details..., I can see more on the URL details and end with XYZ.com/.../members-login, XYZ.com/.../link/id/####, and XYZ.com/.../#.jpg. And under Disposition column, Allow is displayed for each website results. But the user X is saying the sub pages are "BLOCKED" and asking for access.
Without remoting user X computer, not knowing users member login, but I do know the web results showed up all allowed from Web Tracking for the last two weeks. Does that mean everthing is good? Is there another feature on Ironport that I can verify and say "Dude, nothing is blocked for this site!". Thank you for the help and educate me a little.