WSA admin account locked

[liban.houssein]

Hi All,

I'm trying to upgrade my WSA appliance (S380) and it is telling that "Only the admin user can perform a System Upgrade".

But my admin account is locked and I'm using others account with admin privilege.

I tried to unlock the admin account from these others account and the system is not allowing me.

How to fix this issue.

Best regards.

[assethum]

Hello, 

I would recommend you to open up a TAC ticket and the tac should be able to help you unlock the admin account. 

Regards

Ash