WSA S380 alert "RAID ALERT: (0x0008/FATAL) - Battery has failed and cannot s... "

[360rundll]

Hi all,

          I have receive alert email about this issue:

The Warning message is:

A RAID-event has occurred:

(0x0008/FATAL) - Battery has failed and cannot support data retention. Please replace the battery

Product: Cisco S380 Web Security Appliance
Model: S380
Version: 8.5.2-027
Serial Number: E4CA5DAR17C8-FRH1938V383
Timestamp: 29 Jan 2017 11:38:17 +0800

To learn more about this alert, please visit the Cisco support Web site.

        I also found that it very similar as bug but not in known affected releases.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv57526/?referring_site=ss

        Who can give me a raid tool to check or some good advise. THX!

BR.

[Tao Yang · Accepted solution]

The x80 hardware appliance does not have a RAID battery, it has a supercapacitor (SuperCap). Please create a Cisco TAC case to get the RAID diagnostic tool.