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Beginner

Cisco Web Teams for OS X v3.0.15164.0 memory usage grows from 168 MB to 874 MB

I'm using Cisco Webex Teams version v3.0.15164.0 on Mac OS X Catalina 10.15.4.  When I first start the app, the mac activity monitor app's memory tab shows the Teams process has a size of 168 MB. At the end of my 8-hour work day, during which I received zero messages and sent 2 messages containing only a few words of text, the activity monitor shows the Teams app has a size of 874 MB.  After restart, the Teams app goes back to the original size. This smells like a massive memory leak to me!

 

Anyone else see this? I figure if I let it go long enough it will just eat my machine lol. Hey cisco would you please stop your app from being a memory hog?

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Cisco Employee

This problem should be fixed now, without an update. Reboot the system and restart Teams to clear it up. When you log in, Teams will disable the software component causing the issue.

 

The component will be re-enabled for updated versions of Teams that have the fixed code, which should be released at at later date. 

 

The cloud side component does not affect the end user operational experience with the product, except for the "new user tour."

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7 REPLIES 7
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Beginner

I am having same problem.  I have been running for many days and noticed Webex Teams was using 6GB of memory. Please help!

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Cisco Employee

This is a known issue, CSCvt64370: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt64370

 

Restarting Teams clears up the memory usage.

 

You can report the issue and send the logs (Help -> Send Logs)
 
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Thanks for the link to a bug report, I guess I should feel lucky the memory use didn't grow to 10GB!  But I'm not in a big hurry to accept this as a "solution" to my question.  The real solution will be a new version of the software that behaves itself and doesn't require hourly (or whatever) restarts.

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I agree that it is not a solution, but a workaround. I hope it is fixed soon so I can post the fixed version number for you. If I forget, the bug link will show when it is!

Highlighted
Cisco Employee

This problem should be fixed now, without an update. Reboot the system and restart Teams to clear it up. When you log in, Teams will disable the software component causing the issue.

 

The component will be re-enabled for updated versions of Teams that have the fixed code, which should be released at at later date. 

 

The cloud side component does not affect the end user operational experience with the product, except for the "new user tour."

View solution in original post

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Thanks @Phillip Remaker I rebooted and restarted Webex Teams, now on version 3.0.15221.0. It has been running about 24 hours, almost zero messages exchanged with my team, and memory use is about the same as when it started, 185MB plus/minus.

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Maybe I spoke too soon.  The severity of the the memory-leak issue is much reduced but is not completely fixed. On my mac (Catalina v10.15.4) Webex Teams (v3.0.15221.0) has been running for about 48 hours. In that time I've exchanged about 5 text-only messages with my teams. The memory footprint has grown from 181MB to 233MB.

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