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ERR_CONNECTION_CLOSED

EW_39
Level 1
Level 1

Hi,

 

Each time I try to join into a meeting room, I get this page. Please help. 

My connection is fine, I can surf through my browser, I just have problem trying to join a meeting room. 

1 Reply 1

John Tansey
Cisco Employee
Cisco Employee

Are you using the Webex desktop client or the Webex browser client [thin client] ?

 

Can you join other Webex sites successfully? This appears to be a client related crash of the Webex meeting client and normally clears up on a reboot [which of course you've tried]. 

 

To troubleshoot this effectively could you please contact our TAC organization and open a case?

 

Possible workarounds: Try a different browser, Use the Webex Desktop app and enter the meeting iD/personal room/webex invite URL you are trying to join.

 

It's possible an intermediary is resetting the connection [VPN, Proxy, application layer gateway], and you may try bypassing those as well.

 

It is also possible this is a certificate exchange/TLS handshake problem that TAC is best able to debug, but can occur for instance if a TLS proxy is inline or the system date/time is out of date.

 

Thank you

 

support.cisco.com, also 800-553-2447



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