Dear all,
We are interested in determining whether Webex offers a feature that fulfills the following use case. If such a feature exists, could you please provide guidance on how to set it up? Thank you.
Use case:
We have one call queue and comprises 20 agents across 3 countries , and the aim is to organize agents into 3 groups, each with different service hours as follows:
- agent group 1: Service hours are from 8:00-16:00 during weekdays
- agent group 2: Service hours are from 00:00-08:00 during weekdays
- agent group 3: Service hours are from 16:00-24:00 during weekdays
