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unable o forward calls from CME Ext to Webex

hadybejjani
Level 1
Level 1

Dears;

Kindly note my issue below. I would appreciate it if someone could help. 

When an operator registered on Cisco Unified Communications Manager (CUCM) makes a call to an external mobile number, the call functions as expected. However, if the operator forwards or transfers the active call to another extension that is registered on Webex, the new extension and the outside mobile party are unable to hear each other, resulting in a silent call between them.

Thank you.

1 Reply 1

I have question does  the CUBE or SBC have  SIP Trunk with CUCM and another SIP Trunk with Webex Calling cloud ? and please illustrate more, first the call established from one phone registered to CUCM then this call is being forwarded to another extension register to Webex calling ?