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CallCenter API and Customer Assist queues

AndyAtAkixi
Level 1
Level 1

I'm using the XSI CallCenter API, 

.../user/{userID}/services/CallCenter

to get the agent ACD state and membership/availability states of the call center queues for the user. 

But it seems that Customer Assist (Customer Experience Essentials) queues are NOT included in the list of Call Centers in the response. Is there any way to request them, or get them included?

1 Reply 1

Janos Benyovszki
Cisco Employee
Cisco Employee

@AndyAtAkixi not familiar with that API. On this Community Board we mainly cover Webex Suite and Contact Center related queries for APIs listed here https://developer.webex.com/ .