Retrieve queue agent status from API?
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03-15-2024 10:11 AM
I can't seem to find a way to retrieve a call queue agent's call queue status (https://help.webex.com/en-us/article/kjzhzfb/Webex-App-|-Change-your-call-queue-status)
Does anyone know if there's a way to get this? Seems like something that should be available. I can only find the user's webex status and whether or not they are joined to the queue, but need to know whether or not they're receiving calls in the queue.
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03-17-2024 12:56 AM
@Gyokios we do have a few User Call Queue related APIs here:
not sure if they help you. Here is the main User Call Settings API as well:
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03-19-2024 06:31 AM
Thanks, but none of those seem to provide the user's call queue status.

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03-20-2024 11:23 AM
The contact center stuff has a separate developer portal, where it looks like this might be what you're after: https://developer.webex-cx.com/documentation/agents/v1/get-agent-activities
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03-20-2024 11:38 AM
We don't have contact center, so if there's a way to get the standard call queue agent status from there... then that's not helpful for us. I tried the API anyway and it gave a forbidden error, which makes sense since we're not licensed for contact center.

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03-20-2024 12:08 PM
Ah...yes, I suspect that access to more API capabilities is a "benefit" of the contact center licensing
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03-20-2024 12:13 PM
Well, that's frustrating. Is there any other standard functionality that license would expose through an API that might make it worth getting? We don't need the contact center functionality that is advertised. Very annoying that this one bit of information we would like to have isn't readily available with the standard API.
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01-23-2025 08:28 PM
Did you get anywhere with this?
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01-24-2025 05:59 AM
Sort-of. I got official confirmation that it's not available in the API

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03-20-2024 03:38 PM
Would definitely recommend opening a support ticket with the Webex dev support folks for official confirmation - perhaps I'm overlooking something: https://developer.webex-cx.com/support
