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Webex App Chat Recording

pokatlokat
Level 1
Level 1

For compliance reasons we are not allowed to use the Webex Chat feature. The problem is all chats are required to be recorded and archived for at least 5 years. So far, I haven't found a way to do this even from a third party. My question is: is there a way via an API to read/copy chats as an administrator?

1 Reply 1

Janos Benyovszki
Cisco Employee
Cisco Employee

@pokatlokat not sure I understand your scenario here. You are saying that you are not allowed to use Chat, so assuming it is disabled maybe? But you still want the history of chat conversations? Can you clarify this? 

By the way for Compliance you can use the Events API and get messages as explained here https://developer.webex.com/compliance/docs/compliance#events .