Hello, one of our students is getting the message "your token may have expired" when trying to join a meeting via Moodle - see screenshot. She is a student without a webex account. I know about the "Your Webex token has expired" message that teachers with their own account get frequently, and some students also get the "bad request" error - but this is a new problem. Please help!
hi @JD8 , you might want to ask the teacher who created the meeting to log out and log back into Webex using the "door" icon on the top right side of the screen. Then, ask the student to try and see if she is able to join the meeting after clearing her browser cache or join from incognito mode. Students can face this error too when joining the meeting if the teacher's Webex session is expired. If it still doesn't work, I'd suggest reaching out to TAC for assistance.
