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Webex Teams 3.0.16285.0 on macOS 10.15.6 reproducible crash on multi-monitor desktop

JonInVA
Level 1
Level 1

Hey folks! Reproducible crash here, didn't know the best way to report it. I've got the following multi-monitor setup in macOS:

left 1080p monitor | Macbook Pro 15 inch | right 1080p monitor

I typically run Webex Teams all day, maximized in the RIGHT monitor. Screenshots attached.

In this window configuration, the crash occurs whenever I left click on my profile icon to set an availability status. The left click on my profile icon opens the status menu, but as soon as I left click again on any sub-menu like "Availability" or "Set a status" the slide-out menu opens on to the LEFT of the click and crosses my multi-monitor setup from my RIGHT external monitor to my LEFT middle monitor. The entire program immediately "quits unexpectedly" and macOS prompts me to submit a trace to Apple.

 

This does not happen if I have the Webex Teams window maximized on my MIDDLE monitor, and perform the same steps. In this window configuration the "Availability" and "Set a status" sub-menus open to RIGHT of the click and stays on my middle monitor. No crash.

In short: it seems like whenever the sub-menus open up and cross a monitor boundary, the entire program crashes. Hope this and the screenshots below help.

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

1 Reply 1

RedNectar
VIP Alumni
VIP Alumni

I tried to reproduce you error, but on my setup (3 monitors, but arranged differently) but couldn't even select these options!

When I selected blindly, it did not crash though

MBP Late 2106 38cm (= 0.83 cubits or 15 inch for those who insist on using arcane measurements)

macOS 10.15.6

Webex Teams v3.0.16285.0

Screen arrangement: MBP (Retina screen, 2880x1800) | 1920x1200 screen | 1200x1920 screen

 

 

image.png

 

Tip for @JonInVA : Click on the camera icon, then click in the grey area, then paste you picture - that gets it inline and easier to see.

RedNectar aka Chris Welsh.
Forum Tips: 1. Paste images inline - don't attach. 2. Always mark helpful and correct answers, it helps others find what they need.