Anyone else having issues launching the Webex application?

[rdrake0011]

As of yesterday I am having the worst time with Webex. I go to start/join a meeting and can see the icon in my toolbar show up but then it closes right away. If I uninstall Webex and then reinstall I can then get into a meeting. But as soon as that meeting is over I cannot start or join another meeting until I uninstall and then reinstall. Just curious if anyone else is having the same experience.

[patrick.mckeone · Accepted solution]

So I seem to have stumbled upon the cause, at least in my case. I recently went back to my office to grab one of my nice monitors to use at home since I will be working from home for the foreseeable future. That monitor happens to be at 4k resolution. It is also the monitor I have set to my "main display." It is a 27" monitor so I use the scaling option in Windows at 150% so text and icons are readable (this virtually makes it a 1440p display). I have had some scaling issues in other tools in terms of text sizes and things and when I set my other display, which is a 1440p display, as my main monitor, those software tools open properly. So this morning I had something of an epiphany that maybe the scaling issue is occurring in WebEx but it's actually just crashing the meeting window.. it is.

Some background of my setup: Two displays, one 32" 1440p - 100% scale, one 27 "4k - 150% scale.

I've tested this twice now and I think I will continue to see the same successful results. Basically, if the meeting room window crashes when you join or start a meeting, switch the "main display" in Display Settings to the lower resolution, not scaled monitor (if you're in the same situation I am).

Hopefully this helps some of you! It sucks.. But it's faster than uninstalling and reinstalling.

[Cole Callahan · Accepted solution]

Hi all, thanks for bringing this to our attention. After looking into it, I found that our support team verified this issue as a bug from the 40.9 release. Here is a link to the bug details - https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv84959

The posting on 9/15 does match with the current SP release cycle (SP 40.9 for Webex) as it is in the process of being deployed globally. The bug was identified in 40.9 and the fix will be released in 40.10.

Once again, thank you for being vocal about your issue. We are working to faster report bugs posted in the community. I hope this helps.

[rdrake0011]

I will have to take your word for it as when I click the bug link provided I get the following message:

Is there an ETA on when v40.10 will be released?

[Cole Callahan]

@rdrake0011 The update should be released in October.

[patrick.mckeone · Accepted solution]

So I seem to have stumbled upon the cause, at least in my case. I recently went back to my office to grab one of my nice monitors to use at home since I will be working from home for the foreseeable future. That monitor happens to be at 4k resolution. It is also the monitor I have set to my "main display." It is a 27" monitor so I use the scaling option in Windows at 150% so text and icons are readable (this virtually makes it a 1440p display). I have had some scaling issues in other tools in terms of text sizes and things and when I set my other display, which is a 1440p display, as my main monitor, those software tools open properly. So this morning I had something of an epiphany that maybe the scaling issue is occurring in WebEx but it's actually just crashing the meeting window.. it is.

Some background of my setup: Two displays, one 32" 1440p - 100% scale, one 27 "4k - 150% scale.

I've tested this twice now and I think I will continue to see the same successful results. Basically, if the meeting room window crashes when you join or start a meeting, switch the "main display" in Display Settings to the lower resolution, not scaled monitor (if you're in the same situation I am).

Hopefully this helps some of you! It sucks.. But it's faster than uninstalling and reinstalling.

[rdrake0011]

That looks to be the issue and the fix. Having 3 4k monitors and all of them being scaled to 150% has been my setup for awhile. Changing one display to not be scaled is annoying but at least it works. Thank you for finding a way to get this to work!

[tlavey]

You nailed it!  I'm on a 4k monitor scaled at 150% with a secondary 1080 monitor scaled at 100%.  Simply changing my 4k monitor to 100% scaling fixed it for me.  My eyes can't handle 4k @ 100% but at least I know why Webex wasn't working for me.

[tlavey]

I am having the same issue on Windows 10.  I've done what others above have done and the same results occur.

[patrick.mckeone]

I have this same issue. I have been uninstalling, restarting, reinstalling WebEx multiple times a day for a week. Has anyone found any solutions?

[rdrake0011]

Still no solution. I was pushed up to tier 2 support last Thursday but have not heard back since then.

[mkl2]

Hi there,

I have the same problem with the WebEx application after the last update. Whats curios: If I join my companies WebEx Instance, the app is working fine. If I join my customers webex the app pops up, but terminates instantly. I did try to investigate with webex tracer, also tried to deinstall/reinstall the app but did not find any solution to it. My current workaround is to use the browser (which sadly not covers all my needs).

Does anyone know more?

Greetings,

Michael

[Bruce Brown]

Same exact issue here. Uninstalling and reinstalling works once, and then nothing subsequent. I can only launch a meeting via my browser from an Outlook invite.